Certifications


Bosch Car Service centers are the very best of independently-owned service centers, with more than 15,000 members in the worldwide network.  To qualify for membership, each service center must pass a rigorous certification process, based on technical skill, customer service, and facility design and appearance.  And since quality repairs start with quality parts, our service centers feature the best replacement parts from Bosch, the largest original-equipment parts manufacturer in the world.
 
To keep the quality of our network as strong as possible, an outside company inspects each service center, using both pre-arranged audits and surprise inspections. The detailed results are analyzed to then develop ongoing training.  To remain in the network, our service centers must maintain the highest levels of technical ability and customer satisfaction.
 


The AAA Approved Auto Repair (AAR) program was established in 1975 to address one of the most frequent consumer complaints: unsatisfactory automobile repairs.
 

Our AAR program refers AAA members and other consumers to facilities that meet and maintain high professional standards. All customers are provided with a written estimate of the cost of all work to be performed and replaced parts are returned to customers, upon request.
 

AAA Service Specialists perform stringent reviews of each facility on a regular basis. All AAA Service Specialists have an Automotive Service Excellence (ASE) certification, along with an extensive background in automotive service in order to address the following:

  • Inspection of the facility for cleanliness and proper tools,
  • Verification of adequate technical training and appropriate technician certifications,
  • Service Satisfaction Survey of facility customers to obtain their opinions on how well the facility meets their automotive service needs, and
  • Insurance and financial background checks.

If a business has been accredited by the Better Business Bureau (BBB), it means the BBB has determined that business meets accredition standards, which include a commitment to make a good faith effort to resolve any consumer complaints.  BBB accredited businesses pay a fee for accreditation review and monitoring for continued compliance and for support of BBB services to the public. 
 
BBB Code of Business Practices represent standards for business accredition by the BBB.  Businesses based in the United States and Canada that meet these standards and complete all application procedures will be accredited by the BBB.  The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.